Absolutely amazing service. Had an issue with my whipper snipper. Called to ensure they had a Carby to suit. However, after a couple of questions the technician offered I'd just flooded it rather than a non-start Carby issue. I was doubtful as I'd spent solid 2 hours on it and yes it had flooded it, but was confident it wasn't just that. Drove to store to buy Carby, brought snipper with me. Technician asked if I had a few minutes. He took it to workshop and literally 2 minutes later, it was running. I was very embarrassed as I'm very mechanically minded and capable. Didn't need the Carby at all. No charge! However, I bought a new air filter and 4 point harness. So very impressed with service and knowledge. Best I've found in a long time. So, if you have any issues, give these guys a call. I have no doubt you'll receive the best outcome.